Card Dispute Letter
A large percentage of credit card holders will experience a problem with their bills in one way or another.
The main problems that consumers may face include unauthorized use and billing error procedures. Fortunately,
Federal Law protects credit card holders from being liable for errors that you are not responsible for. In case of
disputes with the credit card company, there are certain protocols that both consumers and credit card companies
should follow to settle them.
On your part as a consumer, a credit card dispute letter is required. Under the law, a credit card
dispute letter must be received within sixty days of the first bill with the billing error. The credit card dispute
letter must include your name and account number, the amount (in dollars) in dispute, and a clear statement of the
reason for disagreement.
Under what circumstances can you write a credit card dispute letter? The law only allows certain types of
situations where consumers can write a credit card dispute letter. These include: unauthorized charges, errors on
the billing amount, defective goods were returned, the consumer failed to receive or received the wrong goods, the
contract with the seller was cancelled before a service was performed, the service in agreement was not completed
by the merchant, or the merchant was not authorized to bill the goods or services to the cardholder’s account.
Remember, a credit card dispute letter may not be filed when a consumer has complaints about the quality of the
goods or services. However, you have the right to withhold payment to your lender for the poor quality of goods and
services you receive. You can only do this if the cost is more than $50 and it was bought within your state or
within 100 miles of your mailing address.
Make sure to send your credit card dispute letter to the address provided by the company for this purpose.
You should find the information you need including the content of a credit card dispute letter at the back of your
credit card statement. What happens after writing a credit card dispute letter? The law requires the credit card
company to investigate and write back to you within 90 days or two whole billing cycles. In a lot of cases, the
charge will be canceled.
However, make sure that the company has nothing against you so pay at least a portion of the amount that you don’t
have complaints about. When a credit card company fails to resolve the issue, they should send you a written letter
of explanation and other supporting documents. They should give you a grace period to settle the
Source: Credit Cards For People With Bad Credit Rating
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